FAQ's - The Golden Apple Gift Store

Frequently Asked Questions (FAQ) - The Golden Apple Gift Store

1. What is The Golden Apple Gift Store?

  • The Golden Apple Gift Store is a unique and curated collection of goodness for you, your home, and your style. We offer a wide range of stunning gifts, home decor, fashion items, and more.

2. Where is The Golden Apple Gift Store located?

  • You can find us at 330 Stafford Street, Timaru, New Zealand, but we also have an online presence for your convenience.

3. What are your store hours?

  • Our store hours are Tue- Sat 10-4pm. You can visit us during these times to explore our collection in person.

4. Do you have an online store?

  • Yes, we have an online store where you can shop from the comfort of your home. Visit our website at www.thegoldenapple.co.nz to browse our products and make purchases.

5. Can I order products online and pick them up in-store?

  • Yes, we offer in-store pickup for online orders. Simply select the "in-store pickup" option during checkout, and we'll have your items ready for you.

6. What payment options do you accept online and in-store?

  • We accept a variety of payment methods, including Paypal, Afterpay, Visa, Mastercard, and other major credit cards. In-store, you can also pay with cash.

7. Do you offer gift wrapping services?

  • Yes, we offer gift wrapping services to make your gift even more special. Just let us know at the time of purchase, and we'll take care of the wrapping for you.

8. Can I return or exchange items if I change my mind?

  • Yes, we have a return and exchange policy. Please review our return policy on our website or contact us for more details.

9. Do you have a loyalty or rewards program?

  • Yes, we have a loyalty program that offers exclusive benefits and discounts to our valued customers. You can sign up in-store or on our website.

10. How can I stay updated on your latest products and promotions? - To stay informed about our new arrivals, promotions, and special events, you can subscribe to our newsletter on our website. Additionally, follow us on social media for real-time updates.

11. Can I purchase gift cards from The Golden Apple Gift Store? - Yes, we offer gift cards that make for perfect gifts. They can be purchased in-store or online and used for any of our products.

12. Do you offer international shipping? - Yes, we offer international shipping for our online customers. Shipping rates and delivery times may vary depending on the destination. Please refer to our shipping policy for more information.

13. How can I contact The Golden Apple Gift Store for additional assistance or inquiries? - You can reach our customer service team through the contact information provided on our website, including email and phone. We are here to assist you with any questions or concerns you may have.