Refund policy

Shipping, Returns & Refunds

At Countryside Gear, we're proud to deliver quality country clothing, oilskin products and outdoor essentials from New Zealand to customers around the world.

Shipping

Shipping costs are automatically calculated at checkout based on your delivery address and the size of your order. Simply proceed to checkout to view your shipping costs before completing your purchase.

New Zealand Shipping

Estimated delivery: 1–4 business days

International Shipping

  • Australia: 3–6 business days
  • Rest of the World: 6–13 business days

Please note that delivery timeframes are estimates only and may vary due to customs processing or courier delays.

Returns & Refunds

We want you to be completely happy with your purchase. If for any reason you're not satisfied, we're here to help.

We accept returns within 14 days of receiving your order, provided the item is:

  • Unused and in original condition
  • In its original packaging with all tags attached
  • Accompanied by proof of purchase

Unfortunately, we cannot accept returns on items that have been worn, damaged after delivery, or are not in their original condition.

Change of Mind

If you've changed your mind, you're welcome to return your purchase within 14 days. Return shipping costs are the responsibility of the customer.

Faulty or Incorrect Items

If your item arrives damaged, faulty, or you've received the wrong product, please contact us as soon as possible. We'll arrange a replacement, exchange, or refund and cover any reasonable return shipping costs where applicable.

International Orders

International customers are responsible for any import duties, GST/VAT, customs fees, or local taxes charged by their country.

These charges are not included in the purchase price or shipping costs and must be paid by the customer if applicable.

As customs regulations vary between countries, Countryside Gear cannot estimate or advise what these charges may be.

To help avoid delays, please ensure your email address and phone number are entered correctly during checkout, as customs authorities or couriers may need to contact you regarding your shipment.

How to Return an Item

Please email us before returning your item and include:

  • Your order number
  • Your full name
  • The reason for your return or exchange

We'll respond with instructions on how to return your order.

Email: sales@thegoldenapple.co.nz

Return Address

Countryside Gear
27 Princes Street, Waimate 7924
New Zealand

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome.

If your return is approved, your refund will be processed back to your original payment method. Please allow 3–5 business days for your bank or payment provider to process the refund.

Original shipping charges are non-refundable unless the return is due to a faulty or incorrect item.

Need Help?

We’re here to make it right.
💌 Email: salesthegoldenapple@gmail.com
📞 Call: 027 227 8500

Policy Updates

We may update this policy from time to time. Any changes will be posted here with the updated date.

By purchasing from Countryside Gear, you agree to this Returns & Refunds Policy.
Please see our [Terms of Service] for full store policies.