Refund policy


Return and Refund Policy

Last updated: 7th May 2025

Thank you for shopping with The Golden Apple Findery. We value your support and want you to feel confident and happy with every purchase.

1. Returns

We gladly accept returns on most items within 14 days of delivery.

To be eligible for a return:

  • Your item must be unused and in original condition

  • Include original packaging and tags

  • Provide proof of purchase

📩 To start a return → Please contact us at salesthegoldenapple@gmail.com within 14 days of receiving your order. We'll guide you through the process.

2. Non-Returnable Items

The following items cannot be returned unless faulty:

  • Personalized or custom-made items

  • Perishable goods (food or plants)

  • Intimate or sanitary goods (skincare, soaps, personal care)

  • Gift cards

  • Final Finds / Clearance items (unless faulty)

3. Refunds

Once we receive and inspect your return:

  • We’ll notify you by email about the outcome

  • If approved, your refund will be processed within 5 business days to your original payment method

4. Exchanges

We’re happy to exchange items if they are defective or damaged.
Please email salesthegoldenapple@gmail.com to arrange an exchange (subject to stock availability).

5. Return Shipping

Please return items to:
The Golden Apple Findery
27 Princes Street, Waimate 7924

  • Return shipping costs are the customer’s responsibility (unless faulty)

  • Original shipping fees are non-refundable

  • We recommend using tracked shipping for peace of mind

6. Need Help?

We’re here to make it right.
💌 Email: salesthegoldenapple@gmail.com
📞 Call: 027 227 8500

7. Policy Updates

We may update this policy from time to time. Any changes will be posted here with the updated date.

By purchasing from The Golden Apple Findery, you agree to this Returns & Refunds Policy.
Please see our [Terms of Service] for full store policies.